Patient Survey

Did you receive a phone call the day before your appointment from the Transport Team?

Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes 100%
No 0%
 

Did you arrive prior to your pre-booked appointment time?

Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes 100%
No 0%
 

How did you find your driver / crew in terms of?

  Excellent Very Good Good Satisfactory Poor
Were they polite? 100% 0% 0% 0% 0%
Did they demonstrate a caring nature? 100% 0% 0% 0% 0%
Did they listen to you? 100% 0% 0% 0% 0%
Did they make you feel safe? 100% 0% 0% 0% 0%
Did they make you feel at ease? 100% 0% 0% 0% 0%

How did you find the cleanliness of the vehicle?

Excellent
Very Good
Good
Satisfactory
Poor
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Excellent 100%
Very Good 0%
Good 0%
Satisfactory 0%
Poor 0%
 

Whilst waiting for your return transport journey, were you offered a hot or cold drink?

Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes 0%
No 100%
 

Is there anybody from the HATS Transport Team you believe deserves special recognition? (optional)

1. Christian williams was flawless and very caring couldnt improve anymore , maria , ellaine , Darren well done everyone.
 

Do you have any comments or suggestions? (optional)

1. I have not been taken to brigton seaside yet.
 

Patient Name (optional)

1. Mr Gerald Bolton
 

Which hospital/care facility did you visit?

1. Health on Stowe paddington w2
 

Would you like someone to contact you about your views in this survey?

Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes 100%
No 0%