Patient Survey

Did you receive a phone call the day before your appointment from the Transport Team?

Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes 100%
No 0%
 

Did you arrive prior to your pre-booked appointment time?

Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes 100%
No 0%
 

How did you find your driver / crew in terms of?

  Excellent Very Good Good Satisfactory Poor
Were they polite? 100% 0% 0% 0% 0%
Did they demonstrate a caring nature? 100% 0% 0% 0% 0%
Did they listen to you? 100% 0% 0% 0% 0%
Did they make you feel safe? 100% 0% 0% 0% 0%
Did they make you feel at ease? 100% 0% 0% 0% 0%

How did you find the cleanliness of the vehicle?

Excellent
Very Good
Good
Satisfactory
Poor
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Excellent 100%
Very Good 0%
Good 0%
Satisfactory 0%
Poor 0%
 

Whilst waiting for your return transport journey, were you offered a hot or cold drink?

Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes 0%
No 100%
 

Is there anybody from the HATS Transport Team you believe deserves special recognition? (optional)

1. I’ve had a number of drivers over the last month or so and they have ALL been so kind, considerate and helpful. Cheerful and chatty when appropriate and leaving me be when they could sense I needed that too. I so far couldn’t single anyone out.
 

Do you have any comments or suggestions? (optional)

1.
 

Patient Name (optional)

1. Jacqueline Hemmings
 

Which hospital/care facility did you visit?

1. Chelsea &Westminster. Royal Brompton.
 

Would you like someone to contact you about your views in this survey?

Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes 0%
No 100%