Did you receive a phone call the day before your appointment from the Transport Team? |
|
| 0% |
10% |
20% |
30% |
40% |
50% |
60% |
70% |
80% |
90% |
100% |
|
| Answer Choices |
Responses |
| Yes |
100% |
| No |
0% |
|
| |
Did you arrive prior to your pre-booked appointment time? |
|
| 0% |
10% |
20% |
30% |
40% |
50% |
60% |
70% |
80% |
90% |
100% |
|
| Answer Choices |
Responses |
| Yes |
100% |
| No |
0% |
|
| |
How did you find your driver / crew in terms of? |
| |
Excellent |
Very Good |
Good |
Satisfactory |
Poor |
| Were they polite? |
100% |
0% |
0% |
0% |
0% |
| Did they demonstrate a caring nature? |
100% |
0% |
0% |
0% |
0% |
| Did they listen to you? |
100% |
0% |
0% |
0% |
0% |
| Did they make you feel safe? |
100% |
0% |
0% |
0% |
0% |
| Did they make you feel at ease? |
100% |
0% |
0% |
0% |
0% |
How did you find the cleanliness of the vehicle? |
Excellent
Very Good
Good
Satisfactory
Poor
|
| 0% |
10% |
20% |
30% |
40% |
50% |
60% |
70% |
80% |
90% |
100% |
|
| Answer Choices |
Responses |
| Excellent |
100% |
| Very Good |
0% |
| Good |
0% |
| Satisfactory |
0% |
| Poor |
0% |
|
| |
Whilst waiting for your return transport journey, were you offered a hot or cold drink? |
|
| 0% |
10% |
20% |
30% |
40% |
50% |
60% |
70% |
80% |
90% |
100% |
|
| Answer Choices |
Responses |
| Yes |
0% |
| No |
100% |
|
| |
Is there anybody from the HATS Transport Team you believe deserves special recognition? (optional) |
| 1. Christian williams |
| |
Do you have any comments or suggestions? (optional) |
| 1. Brilliant driver and a gentleman |
| |
Patient Name (optional) |
| 1. Miss Margret St John-Jack |
| |
Which hospital/care facility did you visit? |
| 1. Parson Green |
| |
Would you like someone to contact you about your views in this survey? |
|
| 0% |
10% |
20% |
30% |
40% |
50% |
60% |
70% |
80% |
90% |
100% |
|
| Answer Choices |
Responses |
| Yes |
0% |
| No |
100% |
|
| |
|
